Legal

Privacy Policy

Last updated: September 25, 2026. This policy explains how TS Fast Auto Logistics, LLC collects, uses, and protects your personal information.

TS Fast Auto Logistics, LLC ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes what we collect, why we collect it, how we use it, and the choices you have.

1. Information we collect

We collect the following types of information when you use our website or services:

  • Contact information: name, email address, phone number, and mailing address
  • Shipment details: pickup and delivery locations, vehicle information (year, make, model, VIN), preferred dates, and special handling requirements
  • Payment information: when you pay by card, we process payments through PCI-compliant third-party processors (Stripe, PayPal); we do not store full card numbers on our servers
  • Device data: IP address and browser type, recorded in our server logs for security and spam prevention
  • Communication records: emails, SMS and MMS messages (including photos you send), call recordings, and call notes related to your shipment

2. How we use your information

We use your information to:

  • Prepare and deliver quotes and invoices for shipping services
  • Coordinate vehicle pickup, transport, and delivery with our carrier network
  • Communicate with you by phone, email, or SMS regarding your shipment
  • Comply with legal, tax, and regulatory obligations
  • Improve our website, services, and customer experience
  • Prevent fraud and detect unauthorized activity
  • Send optional promotional emails (you can unsubscribe at any time)

3. Sharing your information

We share your information only with parties necessary to complete your shipment or as required by law. This includes:

  • Carriers: the transport company assigned to your shipment receives your name, contact info, pickup/delivery address, and vehicle details
  • Payment processors: Stripe and PayPal handle card and ACH payments
  • Service providers: email (SMTP), SMS and voice (Telnyx), and our website hosting provider, only to the extent needed to operate our service
  • Legal authorities: when required by subpoena, court order, or applicable law

We do not sell your personal information to third parties.

4. Cookies and tracking

We keep this minimal. Your browser stores your light or dark theme choice on your own device, and our staff sign-in uses a secure session cookie. We do not use advertising or analytics tracking cookies, and we do not sell your data.

Our forms are protected against spam with automatic checks on our own servers, without third-party tracking. If you pay online, our payment processors (Stripe or PayPal) may set their own cookies on their payment pages.

5. Text messages (SMS)

We send text messages only to customers who check the optional SMS box on our quote or contact form, or who text us first. Messages relate to your quote and shipment, including quote follow-ups, pickup and delivery updates, and driver details. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent to receive texts is not a condition of purchase. See our SMS Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the messaging provider that delivers our texts on our behalf.

6. Data security

We use industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit and encrypted storage for data at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods: 7 years for tax and accounting records, 12 months for call recordings and voicemails, 24 months for photos sent by text, and 3 years for other shipment communications.

8. Your rights

Depending on your state of residence, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Opt out of the sale of personal information (we do not sell your data)
  • Lodge a complaint with your state attorney general or the FTC

To exercise any of these rights, email us at info@tsfastautologistics.com.

9. California residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to non-discrimination for exercising your privacy rights. We do not sell personal information.

10. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after any change constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or our data practices, contact us:

This Privacy Policy is provided for informational purposes and does not constitute legal advice. Consult a licensed attorney to ensure compliance with all applicable laws in your jurisdiction.