Step 1: Get your free quote
Start by getting a free instant quote. Either online or by calling us at (888) 857-0040. We'll need a few details:
- Pickup location (ZIP code or city)
- Delivery location (ZIP code or city)
- Vehicle year, make, and model
- Whether the vehicle runs and drives
- Preferred transport type (open or enclosed)
- Your preferred pickup date window
Our instant quote tool estimates the price based on your route, vehicle type, and transport method. Your quoted price is locked for 30 days through our TruePrice Guarantee.
Step 2: Book your shipment
Once you approve the quote, we dispatch a vetted, fully insured carrier on your route. Because we work with a network of 30,000+ carriers, we can usually find one within 24-72 hours, sometimes same-day for major routes.
No upfront payment. You don't pay anything until your vehicle is on the carrier and heading to its destination. Once booked, you'll receive:
- The carrier's name and DOT/MC numbers
- Proof of insurance and operating authority
- Pickup window (typically a 2-4 hour block)
- Driver's direct contact information
Step 3: We pick up your vehicle
On pickup day, the driver will:
- Walk around the vehicle with you and document its condition on a Bill of Lading (BOL)
- Photograph any pre-existing damage or wear
- Have you sign the BOL, a copy stays with you
- Load the vehicle using soft straps and wheel chocks
- Provide an estimated delivery date
Make sure the vehicle has no more than 1/4 tank of fuel, is washed (so damage can be easily spotted), and has any personal items under 100 lbs secured below the window line.
Step 4: Track your vehicle in transit
Once your vehicle is on the road, you can reach the driver directly for status updates. Carriers typically call 1-2 hours before delivery to confirm the drop-off window. If you need additional support, our Car Shipping Hotline is open Monday to Saturday, 11 AM to 7 PM Eastern.
Step 5: Delivery and final payment
On delivery day, the driver will:
- Call 1-2 hours before arrival to confirm your location
- Unload the vehicle and walk around it with you
- Note any new damage on the BOL (rare. Carriers are fully insured)
- Have you sign the delivery section of the BOL
- Collect the final payment: cashier's check, money order, or card
Inspect the vehicle carefully before signing anything. If you spot new damage, note it on the BOL before you sign. That's the starting point for any insurance claim.
What if something goes wrong?
Occasionally, delays happen: weather, traffic, or unexpected mechanical issues. If anything goes wrong:
- Call your driver first. They're the fastest source of updates
- Then call support at (888) 857-0040 (Monday to Saturday, 11 AM to 7 PM Eastern), or our Car Shipping Hotline at (888) 885-0991
- For damage claims, document everything on the BOL and photograph it immediately
Our team will help you file a claim and work with the carrier's insurance on your behalf. We don't consider the job done until your vehicle is delivered and you're satisfied.